My hate towards Cebu Pacific grows by the minute.
I was informed that my refund for the ticket I returned to them will be credited in four months. Yeah, FOUR freaking months! It will take four months to return my money which is only worth Php 1,200 or so (it is after Cebu Pacific deducted no-show and refund charges).
The customer service representative told me via long distance call that they receive so much ticket returns everyday that it is impossible for them to return the money of refunded tickets. I wonder why they receive so many ticket returns? Is it maybe because they suck so much?
Anyway, if you are one of the customers that got ripped off by Cebu Pacific, you can call these numbers for your refund concerns and violent reactions:
Accounting Office for Refunds - Look for Antonio Guevarra (Business Hours Only, GMT+8)
(632) 8519186
(632) 8548568
Popularity: 7% [?]
Hi, I’ve tried calling 8548568 and the guy who answered asked me if I’m trying to reach cebu pacific? I said yes and I’m looking for Antonio Guevarra.. He told me that I dialed the wrong number and reached police precint. Gosh, cebu pacific really sucks!!!
Oh! I’ve never tried the second number and I got someone FROM Cebu Pacific using the first number. Did you try the first one? I am sure that those are the numbers given by the customer service when I called them.
And why would the police assume that you were calling Cebu Pacific? My guess is that you were not the first one to use that number.
Hi,
ask ko lang kung naayos na ba ung problema mo sa cebu pacific? I have the same problem, sino yung kinontak mo jan? Please send me an email.
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I am also a victim.
I returned tickets worth 4T Php last April 12, 2008 , until now after six months I got nothing. Customer Service always told me that it was already recorded and they need 45-60 working days from the time I reported — now they run out of reason, since it is 65 workings days since I reported.
But until now I got no refund. Does anyone has solution?
I also called the 1st number — gave me another number that is always busy.
I called the 2nd number — police precinct 8
I haven’t gotten my refund - and I have been calling the ticketing and accounting (dead end numbers) since January 2008! I heard that someone is filing a class suit - I am interesed in signing up. Ticketing number 7020888 local 6 will file your complaint with the dead end accounting office 8522328 local 263 or 218 and you can pester them via email cebrefacctg@cebupacificair.com. All of which I have already been trying since January. If anyone has EVER gotten a refund, I would like to know how!
Hi, I am also a victim of this airline. They arbitrarily cancelled our flights and transferred us to another flight without first notifying us. I was left without a choice but to book with another airline, until now, it’s been four (4) months, no reversal have been made to my credit card. This airline is like a scam, they exploit innocent passengers to be on a tight budget, make them believe their to good to be true deals, but in the end, the customer will suffer both in their substandard service and manner of handling customer concerns. Those who want to file class suit againt this airline’s bad practices, i’m interested. Please provide me with details.
Still, I haven’t got my refund. I called them last week and still received the same BS (no updates from Accounting, etc. etc.)
Their Accounting people should all get fired. No one from them is doing their jobs, except the Sales people who are so in a hurry to get their dirty hands on our money.
Sue the bastards.