Jul

Cebu Pacific Sucks

Rai

Linux

accounting, airlines, call center, cebu pacific, flight, phone number, refund

My hate towards Cebu Pacific grows by the minute.

I was informed that my refund for the ticket I returned to them will be credited in four months. Yeah, FOUR freaking months! It will take four months to return my money which is only worth Php 1,200 or so (it is after Cebu Pacific deducted no-show and refund charges).

The customer service representative told me via long distance call that they receive so much ticket returns everyday that it is impossible for them to return the money of refunded tickets. I wonder why they receive so many ticket returns? Is it maybe because they suck so much?

Anyway, if you are one of the customers that got ripped off by Cebu Pacific, you can call these numbers for your refund concerns and violent reactions:

Accounting Office for Refunds – Look for Antonio Guevarra (Business Hours Only, GMT+8)
(632) 8519186
(632) 8548568

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108 Comments to “Cebu Pacific Sucks”

Tenisse June 1, 2010 at 9:27 am
CEBU PACIFIC is a notorious airline.

We went to BORACAY May 2010. Flight is Mla- Caticlan , Caticlan-Mla. Going to Boracay was OK but going back HOME was a mess. We were checked -In already and waiting for the PLANE in the pre-departure area when we heard this announcement :” for flight 5J 868 , we regret to inform you that your flight will be diverted to KALIBO. We will inform you more details after 15mins”. So we waited patiently..after 15mins of waiting there was no details given abt it, we waited 30mins and they informed us to go to CEBU PAC ofc… thats it! no one assited us how to go there. We dont even know where the ofc is so we had to find it ourselves. Fr CEBU PAC ofc, we were asked to ride on a van. Aircon is sooooooooooooooooooooooooooooooo weak!! it’s f***ing hot!! But we do not have a choice so, we travelled almost 2hrs just to get to KALIBO. When we get there, there are other flights fr caticlan that were diverted to KALIBO and all of these passengers are patiently waiting just to get a flight home. Prior to us, there was a fight btween the client and the employee.wow! imagine, CEBUPAC employee fighting with their clientssssss…what a shame?? our patient is fading but we managed to hold it. So we, got tickets got the flight and finally got home. then I learned that we paid more to Caticlan Flight than Kalibo so I called their ofc here in Mla and very lucky that i talked to a VERY ARROGANT & VERY RUDE customer offcr. HE (a gay offcr) said that they will nt give a refund since we used the ticket already. Given that fact that we used the ticket already, he should have atleast talk in a good manner while explaining and not in a provocative tone. and that made me soooooo mad and soooooooo pissed off!
Tenisse June 1, 2010 at 9:41 am
continuation……..

I was explaining at first that it is not fair that we paid more and was diverted to KALIBO and there will be no excess refund. I was not even asking for the full refund since i know thats not possible and that will be unfair also to the airline, we travelled in 3 and caticlan flight is much more expensive than kalibo…all i want is the excess refund and he goes hysterical !! what a f***!! Where can you find a very reliable officer??? Only in CEBU PACIFIC !!!!!! Well, I admit my voice is kinda high because he provoked me to turn MAD..he’s extremely arrogant!! they should re-train their employees…we were suppose to fly with PAL but no luck…its fully booked. No wonder why there are too many slots available in CEBU PAC..THEY SUCKK!!!!!
DIANA June 7, 2010 at 8:38 pm
I AGREE TO ALL OF YOU CEBU PACIFIC IS THE WORST NOW! WORST SERVICE, LOUSY ONE! I cant believe it Im saying this!
Until NOW I can’t imagine to have experienced such a lousy service in CEBU PACIFIC! Now I already believe what a lot of people are talking about! ABUSADO AND CEBU PACIFIC! Just yesterday june 6, 2010 we had a flight and honestly we admit we also have fault of not arriving 1 hour before the flight due to emergency we had, the flight was 6:35am and we arrived in front of the counter at 10 minutes before 6am , imagine THEY DONT WANT TO ISSUE BOARDING PASS. CEBU PACIFIC GRABE GUSTO LANG KAININ ANG PERA NG MGA TAO! this attendant girl name Lovely joyce C. Maullion airport service oh my God! wala silang puso we dont even have check in baggage alam nyo yun and all they can say is its procedure hindi na pwede mag check in. I said Pls. could you pls. just listen , you know its situation basis wheres your good service and hospitality, i mean staff should be open minded not just they dont care , even their manager are like that! CEBU PACIFIC I WISH YOU TO FAIL! I WISH MAHINTO DIN ANG KAYABANGAN NYO LAHAT NG STAFF AY NAGIGING MAYABANG NA. AND THE WORST PART IS WHEN THE OFFICIAL SAW US OUTSIDE THE AIRPORT, HE TOLD US O MAM I CANT BELIEVE HINDI KAYO NA KA PASOK , CONFIDENT PA KO 5 MINUTES NA PASOK KAYO.
ANOTHER WORST PART, PINAG PASA PASAHAN PA KAMI 1ST COUNTER HANGANG SABI NIYA MAM DUN NA LANG KAYO SA KABILA MAKIPAG USAP, GRABE ANG CEBU PACIFIC I SHOULD HAVE LISTENED TO A LOT OF PEOPLE NEVER TAKE A PLANE IN CEBU PACIFIC! MINAHAL KO PA NAMAN ANG CEBU PACIFIC CUZ I TRAVEL A LOT AND THIS IS WHAT THEY DID, CLOSE MINDED! WORST PEOPLE WORST STAFF! I HATE THEM! THEY WILL JUST DILLY DOLLY SEATING PRETTY AND SHOWING YOU THAT I DONT CARE ITS CLOSE THATS IT. AND TO THE FACT THAT YOULL FEEL NA PARANG HINDI NAMAN CLOSE, SOMETIMES INUUNAHAN NA ATA NILANG CLOSE PARA IBIGAY ANG SLOT SA IBA AND PAY BIG AMOUNT INSTEAD OF LOW PRICE OR FAIR PRICE WE GET.
BNBY June 8, 2010 at 11:27 am
Cebu Pacific has very great service and very customer oriented staff and knowledgeable and intelligent staff…why?

1. Pregnancy Medical Cert- When called about the details of the cert, it was confirmed and verified that the cert is valid. When we get into the plane on the day of fligth, they started to checked and found out that the cert is not valid-crazy people! So they forced to get out in the plane, why force? what a stupid and uneducated crew said they will call police and blaming us that because of us the fligth is delayed? why they didnt put some filtering before check in to prevent this thing? This is only represents lack of operation managent skills-what the hell why your providing global service if you cant give proper operate this things..I think the aviation authority-Govt need to include auditing to assist their people. Are these people knew what they are talking? They put us into situation that our money, time and enerygy wasted because of their mistake then theyre still can say those things to us…these people need some proper qualifications/attitudes/behaviors especially handling customers. They dont know what to do with this type of incidents…what so ashame that this Cebu Pacific as general is part of Filipinos that cant serve well his own countrymen! May mararating talaga ang Pinas nito!

2. Baggage handling- the pregnant already out of the plane but her baggage still in that plane and was advised that baggage are fine there, it will include in your mother baggage when arrived at Manila. Now when it reached in Manila airport. you know what they did? they unload all our baggage and let my mother BROUGTH all their baggages to check in counter again.-where this people came from-its connecting fligth from Singapore to Manila and Manila to Bacolod! how crazy! why they didnt move the baggage to next plane settle the bills if there is using the documents they have- are these staff knew what they are doing? or just making some business on it?

We get Cebu Pacific instead of other aircraft coz we believe that this can give better service than others, in terms of price and the service we can get but if this the way they make business-this not really good. Putting us in the sitaution like this, we paid more than with other aircraft…our money, time and energy plus the emotion/experienced wasted are more than enough that we can get from other aircraft. Too bad!!!
BNBY June 8, 2010 at 3:39 pm
hiring a stupid fligth crew ruin the business ” you wanna go down or I will call the police” what a nice words coming out from stupid old uneducated crew of that fligth. Where you can find the crew base the medical certificate on issue date and not on the doctor stated until when to travel the expectant mother..what a logic.Infact its clearly stated in the Cebu Pacific stated that…

I assume that this old stupid,uneducated crew ordered to unload the baggage at Manila terminal instead it will unload to Silay Airport.

I think guys its time to put some protest on this aircraft to teach some lessons..Lets make some noise to reach the upper management of Cebu Pacific..their doings provides bad management and hope it wont result of unsafe journey someday…remember big things start from small things.
Petra June 24, 2010 at 8:48 am
Can anybody give me an e-mail address from f@&^%$ng Cebu Pacific?
Send it to petra.elie@gmail.com
Thank you so much!
chyrica September 2, 2010 at 5:03 am
I hate Cebu Pacific with a passion! I have been waiting my refund for 5 freaking months, and until now, I didn’t see any credit on my credit card statement. I gave them proof (medical certificate) why I had to cancel the flight for my niece who was sick that time. They really suck big time! If you go to their ticketing office, you will just wait your time, their customer service is so frustrating and disappointing to talk to. It’s not a lot of money but the question is, how many people have complained and asked for a refund and never got their money back? This is THIEF!
chyrica September 2, 2010 at 5:07 am
If you go to their ticketing office, you are just wasting your time, their customer service is so frustrating and disappointing to talk to. It’s not a lot of money but the question is, how many people have complained and asked for a refund and never got their money back? This is THIEF!