On Dec 30, 2011, my family flew on Cebu Pacific Flight 5J 915 from Manila to Caticlan to go to Boracay for New Years. My wife and I were seated in Row number 1 directly behind the cock pit. Due to events on the flight, we accidently left a digital camera sitting in our seats when we exited the aircraft. All individuals on the flight exited at the rear of the plane ahead of us. We were THE LAST PASSENGERS to get off. The only individuals left on board the flight were the pilots, flight attendants and cleaning crew.

We noticed that our camera was missing almost immediately after while getting our bags. We spoke with the Caticlan airport Cebu Pacific representative. He attempted to talk to the plane staff but said that the plane was preparing for departure and nothing could be done. However, he would forward our information to the manila office for follow up.

Over the next few days in Boracay, we had several phone calls from the Caticlan Cebu Pacific rep only to say there was no new information. Our case was still being investigated.

We returned to Manila on January 4, 2012. We filed a notice with the office Cebu Pacific office on arrival in terminal 2 and spoke to a manager. He said that the matter would be investigated. We never received one phone call or one email from Cebu Pacific in the month that followed the filing of this report.

I believe our camera was stolen by the flight staff. No one else was on board following our departure. The camera was on a seat in view of the staff. Cebu Pacific management saw and heard our notices of the loss/ theft but took zero actions. They never communicated with us. They do not seem to care that their employees will steal from their passengers. When you travel domestically in the Philippines you have many options; Philippine Airlines, Zest Air, Air Phil Express, Seair and others. No other airlines personnel have ever stolen from me. I have taken Philippine Airlines more times than I can count. Take any other air carrier instead of Cebu Pacific. Only take Cebu Pacific if it is absolutely necessary. If you must take Cebu Pacific, make sure all bags are locked and you can maintain control/ possession/ visual of your valuables at all times. Cebu Pacific staff will steal from you and the management does not care that they do it. A cheaper plane ticket with Cebu Pacific will cost you more when your valuables are stolen.

I will retract this statement if Cebu Pacific contacts me and compensates my family for our loss. However, I really doubt at this point that Cebu Pacific could even find our filed complaint.

now, i was really pissed off when i bought another ticket online. its been a long time since i visited their website, and i did not notice they change the settings for seat selection. it was auto selected and you will pay 200php, you have the option to unselect the seat and not pay but i did not notice this. i was in a hurry to purchase the tiket because of the promo fare and busy network. i thought it was the same as before. i was disappointed when i saw the total fare, it was doubled. there are so many hidden charges like seat selections / baggage allowances/ insurance, surcharges (fuel charges, web fee and airport security fee)

i will never ever purchase tikets from cebu pacific again….grrrrrr