Comments on: Cebu Pacific Sucks

By: tonel62

tonel62 — Mon, 05 Jan 2009 10:40:06 +0000

I am waiting now for 10 months and still no refund. I have complained by phone, I have used the guest response facility on the CP website and automatically received case numbers with the comment that someone will respond after seven days- forget it, they need a reminder after one month! They have all the flight details but simply do not respond. The consumer protection group and small claims court in Singapore cannot help because CP has no office there. Anyone taken legal action? Advice welcomed- surely what is happening is illegal and certainly bad advertising for the Philippine authorities. I have now emailed the Dept of Tourism in Manila.

By: DEN

DEN — Sat, 03 Jan 2009 11:59:37 +0000

sana may ahensya ng government na dapat tumotok nitong problema ng customers ng Cebu Pacific. HOY GISING!!! attention sa ahensya ng gobyerno na may concerns nito.

By: DEN

DEN — Sat, 03 Jan 2009 11:54:07 +0000

mga guys you know naman yung fleet nila mga mahal yung.di pa siguro nakafully paid.so thats why matagal ang refund..hehhe

By: Rai

Rai — Thu, 30 Oct 2008 17:46:52 +0000

Still, I haven’t got my refund. I called them last week and still received the same BS (no updates from Accounting, etc. etc.)

Their Accounting people should all get fired. No one from them is doing their jobs, except the Sales people who are so in a hurry to get their dirty hands on our money.

Sue the bastards.

By: Che

Che — Thu, 30 Oct 2008 05:17:23 +0000

Hi, I am also a victim of this airline. They arbitrarily cancelled our flights and transferred us to another flight without first notifying us. I was left without a choice but to book with another airline, until now, it’s been four (4) months, no reversal have been made to my credit card. This airline is like a scam, they exploit innocent passengers to be on a tight budget, make them believe their to good to be true deals, but in the end, the customer will suffer both in their substandard service and manner of handling customer concerns. Those who want to file class suit againt this airline’s bad practices, i’m interested. Please provide me with details.

By: Anne Ortiz

Anne Ortiz — Fri, 24 Oct 2008 00:27:34 +0000

I haven’t gotten my refund - and I have been calling the ticketing and accounting (dead end numbers) since January 2008! I heard that someone is filing a class suit - I am interesed in signing up. Ticketing number 7020888 local 6 will file your complaint with the dead end accounting office 8522328 local 263 or 218 and you can pester them via email cebrefacctg@cebupacificair.com. All of which I have already been trying since January. If anyone has EVER gotten a refund, I would like to know how!

By: NCB

NCB — Mon, 13 Oct 2008 03:26:00 +0000

I am also a victim.

I returned tickets worth 4T Php last April 12, 2008 , until now after six months I got nothing. Customer Service always told me that it was already recorded and they need 45-60 working days from the time I reported — now they run out of reason, since it is 65 workings days since I reported.

But until now I got no refund. Does anyone has solution?
I also called the 1st number — gave me another number that is always busy.
I called the 2nd number — police precinct 8

By: Pinoytourist

Pinoytourist — Sun, 05 Oct 2008 08:04:11 +0000

Hi,

ask ko lang kung naayos na ba ung problema mo sa cebu pacific? I have the same problem, sino yung kinontak mo jan? Please send me an email.

Pinoytourist’s last blog post is Lago De Oro Rates: Calatagan, Batangas

By: Rai

Rai — Fri, 08 Aug 2008 17:26:08 +0000

Oh! I’ve never tried the second number and I got someone FROM Cebu Pacific using the first number. Did you try the first one? I am sure that those are the numbers given by the customer service when I called them.

And why would the police assume that you were calling Cebu Pacific? My guess is that you were not the first one to use that number.

By: flying_kulas

flying_kulas — Fri, 08 Aug 2008 08:59:07 +0000

Hi, I’ve tried calling 8548568 and the guy who answered asked me if I’m trying to reach cebu pacific? I said yes and I’m looking for Antonio Guevarra.. He told me that I dialed the wrong number and reached police precint. Gosh, cebu pacific really sucks!!!