Cebu Pacific Airlines is Evil!
If you are planning to go somewhere that needs to be taken by air, please, please, please be kind to yourself and save your sanity. Avoid Cebu Pacific Airlines at all costs. Well, at least until they have fixed their stupid new system.
Yesterday, April 3rd, my boyfriend’s father was supposed to arrive here in Manila from a connecting flight from Wellington, New Zealand – Sydney, Australia – Hong Kong – Manila. Out of luck, one of his flights was delayed (can’t remember which one) creating a wave of missed flights to Manila. One of these flights is from Manila to Tacloban via Cebu Pacific.
His Cebu Pacific flight was supposed to leave at 350AM April 3rd since his estimated arrival from Hong Kong to Manila is at around 1AM of the same day. Because of the delay, he arrived at Manila at 10AM, April 3rd. The long delay caused him to miss his domestic flight and this is where it all started.
My boyfriend and I decided to rebook the domestic flight the day before. That means on April 2nd, we tried to contact Cebu Pacific by phone to rebook the flight. No one was answering the phone. My boyfriend went to Megamall to one of their ticketing offices so he could rebook the flight. When he arrived there, he said that there are a lot of people waiting in line to get their tickets. When he managed to get inside after an hour of waiting, the clerk told him that they cannot rebook so he has to go to Robinson’s Galleria. It was already late so we decided to drop by the ticketing office the next day (yesterday) so we can rebook the flight to the afternoon schedule which will leave at around 5PM.
On April 3rd, he fetched his dad from the airport and went to their cousin’s house. I tried to contact Cebu Pacific (again!) but to my surprise, Verizon picked up my call. This is Verizon Wireless. The number you are trying to reach is no longer available. WTF!???? Then left for Galleria and got there at around 11AM. I was really hoping we could get a new ticket because we have plans to go to Ocean Park on the same day. Unfortunately, their office was so full of people that no one can get inside anymore. So we are already thinking that this is all screwed up! Anyway, we got a number (we are customer number 468 and they are serving customer number 220). Hungry and tired, we decided to have lunch first and come back after. It was already around 1PM when we got back and surprise, surprise! They are serving customer number 232! After over an hour has passed and only 12 people was server. We got number 468 for crying out loud! Doing the math, we will be served after 20 hours assuming that everyone waited for their turn! It was F***ING crazy! Much to my annoyance, I slipped inside to see what is happening and saw that one of the customers is holding number 8xx!
What the hell is happening!???
Their stupid excuse is that they are using new system and they are still learning how to use it. Is that even an excuse? Their phone system is not working, their ticketing office is packed with angry customers and only 4 staff are attending to customers! Sounds like customer service at its best, huh?
We are so desperate to get a ticket so we decided to buy a new one and get the first one refunded. We went to Netopia and using their awful mouse and slow PC, bought a new ticket and voila! When we checked the confirmation email, the payment status is still pending which according to their new system, is not a valid e-ticket because they have not yet confirmed the payment. So we decided to go home and hope for the best.
At around 6PM, the ticket is still on pending status. Very annoyed, we went to Megamall to confirm the status. Very helpful they were, they said that they do not confirm payment status. So we were like “OH F**K! WE GOT SCREWED BY CEBU PACIFIC!”
So since we can’t do anything and they can’t do anything either, we went home, checked again for anything from Cebu Pacific, then there it was. At around 7PM, six freaking hours after the purchase, they have finally confirmed the payment and sent the real e-ticket.
This is my worst service experience from any airline company. They are so freaking smart they decided to roll out the new system during peak season and decided to change call center company during new system launch. They are so f***ing genius.
So here’s my message to Cebu Pacific: Learn from this experience and next time, do a better job of upgrading. And oh, I WANT MY MONEY BACK!
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The actual exam of N10-003 is somewhat similar to that of 70-431. A lot of people actually write their 350-030 as well as 642-642 before they are about to venture the N series in order to get a hang of the pattern.
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As Stated AGAIn on their website…
These Cebu Pacific promo fares are exclusive of fuel surcharges, insurance and government taxes.
Sale period starts January 23 to February 15, 2009. Flight schedule starts “February 1 to April 30, 2009″
Check the dates : PROMO AGAIN…
CHECK THE COMPLAINTS : Promo period
If you want to fly anywhere in Asia, do NOT avail of the promo!!!!
You save, but more hassle.
Get the regular Ticket FEE and it’s guaranteed HASSLE-FREE!
2 cents
cebu pacific is evil. their website steals and their customer service is a dummy.
PAC CEBU PACIFIC!
i’ve been processing a refund for P2000+. we cancelled a flight last december 2008 but still no refund is credited to my account, everytime i call its the same “in process with our acctg dept”, im no expert but i process refund and credit for almost we dont go to our acctg dept, their system is crap. i process refund for zest air i thought i would never get it but i got the refund after a few days. see zest air has a better system than them.
Our flight from Naga to Manila was canceled due to typhoon. Since we cannot rebook anymore because all flights are full, we decided to just ask our driver from Manila to come and pick us up. But i did not bother to ask for a refund anymore. Why bother, the refund amount will not even pay for the hypertension medicine.
I cancelled 1 ticket October 2008, 3 in November 2008 heard nothing. The credit card company I used to purchase the ticket have told me today there is nothing they can apparently do to help. I actually think they can’t be bothered. I will not give up, I will not give up I worked hard for that money.
The way Cebu Pacific treats its customers are unbelievable, been waiting for a refund from a cancellation for almost a year now. The “customer service” would forward your call to accounting department numbers that will never be picked up by anyone. The only way to get in touch with anyone fast is when you choose to press the option on their hotline… Read more… Read more and choose the book and buy options. Really ridiculous how Lance Gokongwei runs this airline. They don’t even have a proper office in Makati. If you got complaints, you have to go all the way to their office at the Manila Domestic Airport and Robinson’s Galleria. This is outrageous. I’ve flown in a lot of other airlines, budget or otherwise and I never encountered such worst service I could ever imagine.
Shameful. Dapat mareport na ito sa media and sa proper authorities!
BETTER TO FLY WITH PAL OR ZEST AIR THAN CEBU PACIFIC. EMPLOYEES ARE LOUSY,CRUEL,RUDE,DISCOURTEOUS,PILOSOPO ETC SA LAHAT NG NEGATIVES ASPECT AY NASA KANILA NA LAHAT. KAYA PANAWAGAN SA INYO BOYCOTT NATIN ANG CEBU PACIFIC.
Cebu Pacific’s customer service system STILL SUCKS. 30 to 45 days daw ang refund (they owe me P12,400+). 60 days na ang lumipas, wala pa ring refund na nacredit sa account ko. BOYCOTT CEB PAC!!!
Cebu Pacific is worse than evel. I gor my refund after almost a year. Their website will rob you and they will not admit to their faulty online reservation. Their online reservation system will usually book you twice then charge you a hefty refund fee for a fault that is entirely theirs to begin with. I was victimized twice. They really suck!
September 28, 2009 and it still hasn’t changed. Don’t book with Cebu Airlines, especially if you live in China because after your money has gone into the Cebu Airlines account you’re screwed and can say bye bye to your money AND your flight because they don’t confirm it, neither do they answer e-mail, they don’t have a representation in China (the offices in Shanghai won’t help you if you booked online) and the phone is always busy and when you confront the ‘Customer Service’ with this they hang up on you!! So be warned!!
cebu pacific sucks! i have a confirmed and paid ticket bound for taiwan on december which was booked way last march. my original flight time was 1110am and they changed it to 1030pm without any advisory. the reason they gave is that may aircraft maintenance. galing nila ang alam nilang masisira plane bound for taiwan every morning kaya gabi ang flight. i told them na i have to go on that they because may mag aatend me ng gathering and they told me indi nila fault ang pag change ng schedule. pinalalabas nilang kasalan ng passenger ang pag change ng schedule. i’ve been getting in touch with cebu pac personnel pero ang option na binigay nila ay to refund or to rebook to another day. i even called dti indi under sa kanila ang airlines under sa civil aeronautic board which i think ay matatagalan ang pag rereklamo kasi isang tambak pa na reklamo ang nasa legal department nila. sobrang agrabyado naman ang mga pasahero lumalabas na ang cebu pac ang may say kung kailan nila gustong magpalipad ng eroplano e tayo ang nagbayad sa kanila. just writing this made my blood boils again…..
I am crossing fingers. My partner booked a flight for us Manila-Kalibo for our Anniversary get-away in Bora. I just hope that our flight will neither be delayed nor cancelled because we are both very busy, especially me who had to go through a needle hole to get an annual leave for this flight. If I get either bad customer service from them or lousy service, I will send an e-mail blast to our whole company and let our clients know how shitty their service is! For sure, they are to lose thousands of customers.
I know we love to save $$$$ but in this case, one must avoid Cebu Pacific at all costs. A few scenarios:
1. Low-Fares are designed to rip you off when you exceed hand-carry and check-in bags, fees range from $40-65 per bag. If you miss your flight, get ready to pay with penalties & upgrade reaching $70 per segment.
2. Everything is ala-carte….meaning if you want water, you have to pay for it. This is literally a flying bus in/out of Philippines.
3. Paying full-fare means less service. You still treated like a 2nd class citizen no matter what. I asked a flight attendant for water in my Davao-Manila 7 pm flight on 11/07/09, she responded, “Sir, you have to buy a bottle. If u really want one, we can give you HOT water with ice for your medicines.”
Some service….huh? Absolutely, the SH*T airline of the world!
From my Taipei to Manila flight on 10/29/09, I asked for a blanket. Guess what? You have to pay for it as well. Next time, they will charge you to use the rest room or CR plus charge you for the toilet paper or tissue in the CR too.
Flying Cebu Pacific reminds me of riding a provincial bus and pay for your own food from street vendors that come in when bus stops plus pay for the rest rooms (CR) at each bus stations. This is how Cebu Pacific got their idea!
One more thing, I booked my Taipei flight locally but didn’t have my US passport in hand. I told them that I’m US citizen. They charged me P1620 for international pinoy travel punishment tax for not having my passport.
When I requested a refund after showing my US passport at Terminal 3 office, I was told that I have to go to Travel Tax office in Ermita to get a certificate that cost me P200 plus transportation.
I did get the certificate to authorize Cebu Pacific to refund and finally received my refund but cost me P500 to get it and half a day. What a F**king joke! They could’ve just booked my flight as US citizen in the first place & avoid the hassle of getting my travel tax refunded back.
This is airline is the dumbest airline and 100% F*cking sh*t hole of the airline industry! Cebu Pacific should leave the airline industry and goto provincial bus business model.
Kharl at the NAIA terminal 3 sales office is a dumb-ass too! I hated doing it…but I must have called him a F-king dumbshit for not listening to me. He and his company deserved my ranting frustrations. Provincial bus companies are ran much better than Cebu Pacific. I can’t wait to see this airline go into bankruptcy.
“One disappointed customer represents 6 others who also are not happy. Those other 6 are just keeping their dissatisfaction a secret from you. One plus six is – 7.
We can count on the average disappointed customer to tell at least 9 others. Considering we have 7 dissatisfied customers from the one brave soul who told us we were not up to par, now 7 will tell 9 people each. From easy multiplication, that’s 63 people who will hear about this negative experience. To keep the calculators away, round this to 64.”
CEBU PACIFIC WILL BE OUT OF BUSINESS SOON! Those promo fares will not pay for the operation fix costs. They need to be OUT OF BUSINESS because they give all airlines a bad name.
i think they just grabbed a bus and somehow affixed wings to it.
OR bought those million dollar planes and sacrifice their customer service for their “buses in the air” and give us crap, actually More than crap! Why would they even bother a million dollar airline business if they do not now what they are doing! what we are left is some change!
Ya, sure they changed their system, but why even change without testing. Pakainin ko sa kanila yang higanteng mga airbus na yan pag naulit pa to ngayong palapit na flight namin.
Although minsan we have faults, such as some messups during booking, eto lang masasabi ko: Book now, save some skin tomorrow. Tas kung mag bobook kayo, siguro naman wag sa walang kwentang online ticketing nila!
That airline is the worst airline in the Philippines. They are trying to make up for it with their supposed “cheaper promos” bullshit. But flights are always late or even worse canceled. Our trip to Hanoi was booked via online. Paid it with the credit card and was all set for enjoying our vacation. But Cebu Fuckcific made several errors:
1. Canceled the entire flight.
2. Did not offer refund.
3. Only offered another flight to another location but on same date, same time. Wow… pressure to think of a whole new iteinerary a couple of fucking days before the flight day. Thanks Cebu Poopcific!
4. Only offered to pay back some (take note not all, just some) of the money after i yelled at their customer disservice.
5. The boss of Cebu Pathetic or one of the top guys who’s in charge of customer service / marketing is supposedly some whizkid who used to work in Smart. Well the biggest mistake of Cebu Crapcific was that they hired this moron. Guess the guy from Smart wasn’t that smart.
Bottomline, you fly with Cebu Pacific… get ready to be pissed. If you want a real flight, get Philippine Airlines, Air Philippines, and even Zest. Cebu Pacific = stress.
CEBU PACIFIC is the worst ever. We booked the ticket 2 days ago at one travel agency in lucky plaza, singapore. Trying to check in today was not possible ,cos our name was not found in the system .After that we went back to the agency……. very very angry .
After a short conversation with them we realized ……
THATS THE WAY THIS AIRLINE IS TRYING TO MAKE MONEY, KIND OF
SURVIVAL PROGRAM. THE MONEY REFUND TO AGENCYS AND CUSTOMERS
TAKES UP TO ONE YEAR. AND THAT IS A LOT OF MONEY, WHAT COMES TOGETHER
EVERYDAY.
SO BE KIND TO THIS LOSER AIRLINE AND ”FLY CEBU PACIFIC”
THE ONLY THING IS ,YOUR CHANCE IS 50/50 TO GET INTO THE PLAIN.
I plan to visit the Philippines in December and, as is my custom, I did research on various airlines. Thank goodness I did. This forum is only one of many where people slam Cebu Pacific. I also read the terms and conditions on their website, which can basically be summed up as: “If we screw up, you are screwed. Deal with it.” I am really sorry for everyone here who has had such terrible experiences. Although I have had some bad experiences with airlines, none can compare to what Cebu Pacific gets up to.
I dont understand. Many are saying cebu pacific is bad. How come they are carrying too many passengers? 25,000 plus per day ? the worst was last January 3 they ferried more than 32,000 . All their flights were full. Many were not accommodated. Very bad airline, cannot take more than 32,000 passenger in one day.