Apr

Cebu Pacific Airlines is Evil!

Rai

If you are planning to go somewhere that needs to be taken by air, please, please, please be kind to yourself and save your sanity. Avoid Cebu Pacific Airlines at all costs. Well, at least until they have fixed their stupid new system.

Yesterday, April 3rd, my boyfriend’s father was supposed to arrive here in Manila from a connecting flight from Wellington, New Zealand – Sydney, Australia – Hong Kong – Manila. Out of luck, one of his flights was delayed (can’t remember which one) creating a wave of missed flights to Manila. One of these flights is from Manila to Tacloban via Cebu Pacific.

His Cebu Pacific flight was supposed to leave at 350AM April 3rd since his estimated arrival from Hong Kong to Manila is at around 1AM of the same day. Because of the delay, he arrived at Manila at 10AM, April 3rd. The long delay caused him to miss his domestic flight and this is where it all started.

My boyfriend and I decided to rebook the domestic flight the day before. That means on April 2nd, we tried to contact Cebu Pacific by phone to rebook the flight. No one was answering the phone. My boyfriend went to Megamall to one of their ticketing offices so he could rebook the flight. When he arrived there, he said that there are a lot of people waiting in line to get their tickets. When he managed to get inside after an hour of waiting, the clerk told him that they cannot rebook so he has to go to Robinson’s Galleria. It was already late so we decided to drop by the ticketing office the next day (yesterday) so we can rebook the flight to the afternoon schedule which will leave at around 5PM.

On April 3rd, he fetched his dad from the airport and went to their cousin’s house. I tried to contact Cebu Pacific (again!) but to my surprise, Verizon picked up my call. This is Verizon Wireless. The number you are trying to reach is no longer available. WTF!???? Then left for Galleria and got there at around 11AM. I was really hoping we could get a new ticket because we have plans to go to Ocean Park on the same day. Unfortunately, their office was so full of people that no one can get inside anymore. So we are already thinking that this is all screwed up! Anyway, we got a number (we are customer number 468 and they are serving customer number 220). Hungry and tired, we decided to have lunch first and come back after. It was already around 1PM when we got back and surprise, surprise! They are serving customer number 232! After over an hour has passed and only 12 people was server. We got number 468 for crying out loud! Doing the math, we will be served after 20 hours assuming that everyone waited for their turn! It was F***ING crazy! Much to my annoyance, I slipped inside to see what is happening and saw that one of the customers is holding number 8xx!

What the hell is happening!???

Their stupid excuse is that they are using new system and they are still learning how to use it. Is that even an excuse? Their phone system is not working, their ticketing office is packed with angry customers and only 4 staff are attending to customers! Sounds like customer service at its best, huh?

We are so desperate to get a ticket so we decided to buy a new one and get the first one refunded. We went to Netopia and using their awful mouse and slow PC, bought a new ticket and voila! When we checked the confirmation email, the payment status is still pending which according to their new system, is not a valid e-ticket because they have not yet confirmed the payment. So we decided to go home and hope for the best.

At around 6PM, the ticket is still on pending status. Very annoyed, we went to Megamall to confirm the status. Very helpful they were, they said that they do not confirm payment status. So we were like “OH F**K! WE GOT SCREWED BY CEBU PACIFIC!”

So since we can’t do anything and they can’t do anything either, we went home, checked again for anything from Cebu Pacific, then there it was. At around 7PM, six freaking hours after the purchase, they have finally confirmed the payment and sent the real e-ticket.

This is my worst service experience from any airline company. They are so freaking smart they decided to roll out the new system during peak season and decided to change call center company during new system launch. They are so f***ing genius.

So here’s my message to Cebu Pacific: Learn from this experience and next time, do a better job of upgrading. And oh, I WANT MY MONEY BACK!

—
The actual exam of N10-003 is somewhat similar to that of 70-431. A lot of people actually write their 350-030 as well as 642-642 before they are about to venture the N series in order to get a hang of the pattern.

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123 Comments to “Cebu Pacific Airlines is Evil!”

choi April 30, 2009 at 10:11 am
As Stated AGAIn on their website…

These Cebu Pacific promo fares are exclusive of fuel surcharges, insurance and government taxes.

Sale period starts January 23 to February 15, 2009. Flight schedule starts “February 1 to April 30, 2009″

Check the dates : PROMO AGAIN…
CHECK THE COMPLAINTS : Promo period

If you want to fly anywhere in Asia, do NOT avail of the promo!!!!
You save, but more hassle.
Get the regular Ticket FEE and it’s guaranteed HASSLE-FREE!

2 cents
noreen May 25, 2009 at 6:42 pm
cebu pacific is evil. their website steals and their customer service is a dummy.
WHY? cant they just pick up the damn phone for pACS SAKES!! S. O. A . B! May 30, 2009 at 12:17 pm
PAC CEBU PACIFIC!
john June 2, 2009 at 4:36 pm
i’ve been processing a refund for P2000+. we cancelled a flight last december 2008 but still no refund is credited to my account, everytime i call its the same “in process with our acctg dept”, im no expert but i process refund and credit for almost we dont go to our acctg dept, their system is crap. i process refund for zest air i thought i would never get it but i got the refund after a few days. see zest air has a better system than them.
maykpc June 2, 2009 at 6:27 pm
Our flight from Naga to Manila was canceled due to typhoon. Since we cannot rebook anymore because all flights are full, we decided to just ask our driver from Manila to come and pick us up. But i did not bother to ask for a refund anymore. Why bother, the refund amount will not even pay for the hypertension medicine.
AMC June 10, 2009 at 3:38 pm
I cancelled 1 ticket October 2008, 3 in November 2008 heard nothing. The credit card company I used to purchase the ticket have told me today there is nothing they can apparently do to help. I actually think they can’t be bothered. I will not give up, I will not give up I worked hard for that money.
Ryan June 19, 2009 at 7:04 am
The way Cebu Pacific treats its customers are unbelievable, been waiting for a refund from a cancellation for almost a year now. The “customer service” would forward your call to accounting department numbers that will never be picked up by anyone. The only way to get in touch with anyone fast is when you choose to press the option on their hotline… Read more… Read more and choose the book and buy options. Really ridiculous how Lance Gokongwei runs this airline. They don’t even have a proper office in Makati. If you got complaints, you have to go all the way to their office at the Manila Domestic Airport and Robinson’s Galleria. This is outrageous. I’ve flown in a lot of other airlines, budget or otherwise and I never encountered such worst service I could ever imagine.

Shameful. Dapat mareport na ito sa media and sa proper authorities!
AGENT 007 June 24, 2009 at 10:56 pm
BETTER TO FLY WITH PAL OR ZEST AIR THAN CEBU PACIFIC. EMPLOYEES ARE LOUSY,CRUEL,RUDE,DISCOURTEOUS,PILOSOPO ETC SA LAHAT NG NEGATIVES ASPECT AY NASA KANILA NA LAHAT. KAYA PANAWAGAN SA INYO BOYCOTT NATIN ANG CEBU PACIFIC.
elaine July 13, 2009 at 4:14 pm
Cebu Pacific’s customer service system STILL SUCKS. 30 to 45 days daw ang refund (they owe me P12,400+). 60 days na ang lumipas, wala pa ring refund na nacredit sa account ko. BOYCOTT CEB PAC!!!
Igor Woods August 19, 2009 at 11:12 pm
Cebu Pacific is worse than evel. I gor my refund after almost a year. Their website will rob you and they will not admit to their faulty online reservation. Their online reservation system will usually book you twice then charge you a hefty refund fee for a fault that is entirely theirs to begin with. I was victimized twice. They really suck!
Rick September 27, 2009 at 8:04 pm
September 28, 2009 and it still hasn’t changed. Don’t book with Cebu Airlines, especially if you live in China because after your money has gone into the Cebu Airlines account you’re screwed and can say bye bye to your money AND your flight because they don’t confirm it, neither do they answer e-mail, they don’t have a representation in China (the offices in Shanghai won’t help you if you booked online) and the phone is always busy and when you confront the ‘Customer Service’ with this they hang up on you!! So be warned!!
abi October 27, 2009 at 9:41 pm
cebu pacific sucks! i have a confirmed and paid ticket bound for taiwan on december which was booked way last march. my original flight time was 1110am and they changed it to 1030pm without any advisory. the reason they gave is that may aircraft maintenance. galing nila ang alam nilang masisira plane bound for taiwan every morning kaya gabi ang flight. i told them na i have to go on that they because may mag aatend me ng gathering and they told me indi nila fault ang pag change ng schedule. pinalalabas nilang kasalan ng passenger ang pag change ng schedule. i’ve been getting in touch with cebu pac personnel pero ang option na binigay nila ay to refund or to rebook to another day. i even called dti indi under sa kanila ang airlines under sa civil aeronautic board which i think ay matatagalan ang pag rereklamo kasi isang tambak pa na reklamo ang nasa legal department nila. sobrang agrabyado naman ang mga pasahero lumalabas na ang cebu pac ang may say kung kailan nila gustong magpalipad ng eroplano e tayo ang nagbayad sa kanila. just writing this made my blood boils again…..
brye November 2, 2009 at 3:24 am
I am crossing fingers. My partner booked a flight for us Manila-Kalibo for our Anniversary get-away in Bora. I just hope that our flight will neither be delayed nor cancelled because we are both very busy, especially me who had to go through a needle hole to get an annual leave for this flight. If I get either bad customer service from them or lousy service, I will send an e-mail blast to our whole company and let our clients know how shitty their service is! For sure, they are to lose thousands of customers.
tonie November 20, 2009 at 8:06 pm
I know we love to save $$$$ but in this case, one must avoid Cebu Pacific at all costs. A few scenarios:

1. Low-Fares are designed to rip you off when you exceed hand-carry and check-in bags, fees range from $40-65 per bag. If you miss your flight, get ready to pay with penalties & upgrade reaching $70 per segment.

2. Everything is ala-carte….meaning if you want water, you have to pay for it. This is literally a flying bus in/out of Philippines.

3. Paying full-fare means less service. You still treated like a 2nd class citizen no matter what. I asked a flight attendant for water in my Davao-Manila 7 pm flight on 11/07/09, she responded, “Sir, you have to buy a bottle. If u really want one, we can give you HOT water with ice for your medicines.”

Some service….huh? Absolutely, the SH*T airline of the world!

From my Taipei to Manila flight on 10/29/09, I asked for a blanket. Guess what? You have to pay for it as well. Next time, they will charge you to use the rest room or CR plus charge you for the toilet paper or tissue in the CR too.

Flying Cebu Pacific reminds me of riding a provincial bus and pay for your own food from street vendors that come in when bus stops plus pay for the rest rooms (CR) at each bus stations. This is how Cebu Pacific got their idea!

One more thing, I booked my Taipei flight locally but didn’t have my US passport in hand. I told them that I’m US citizen. They charged me P1620 for international pinoy travel punishment tax for not having my passport.

When I requested a refund after showing my US passport at Terminal 3 office, I was told that I have to go to Travel Tax office in Ermita to get a certificate that cost me P200 plus transportation.

I did get the certificate to authorize Cebu Pacific to refund and finally received my refund but cost me P500 to get it and half a day. What a F**king joke! They could’ve just booked my flight as US citizen in the first place & avoid the hassle of getting my travel tax refunded back.

This is airline is the dumbest airline and 100% F*cking sh*t hole of the airline industry! Cebu Pacific should leave the airline industry and goto provincial bus business model.
tonie November 20, 2009 at 8:15 pm
Kharl at the NAIA terminal 3 sales office is a dumb-ass too! I hated doing it…but I must have called him a F-king dumbshit for not listening to me. He and his company deserved my ranting frustrations. Provincial bus companies are ran much better than Cebu Pacific. I can’t wait to see this airline go into bankruptcy.

“One disappointed customer represents 6 others who also are not happy. Those other 6 are just keeping their dissatisfaction a secret from you. One plus six is – 7.

We can count on the average disappointed customer to tell at least 9 others. Considering we have 7 dissatisfied customers from the one brave soul who told us we were not up to par, now 7 will tell 9 people each. From easy multiplication, that’s 63 people who will hear about this negative experience. To keep the calculators away, round this to 64.”

CEBU PACIFIC WILL BE OUT OF BUSINESS SOON! Those promo fares will not pay for the operation fix costs. They need to be OUT OF BUSINESS because they give all airlines a bad name.
beehard44 December 17, 2009 at 6:53 pm
i think they just grabbed a bus and somehow affixed wings to it.
OR bought those million dollar planes and sacrifice their customer service for their “buses in the air” and give us crap, actually More than crap! Why would they even bother a million dollar airline business if they do not now what they are doing! what we are left is some change!
Ya, sure they changed their system, but why even change without testing. Pakainin ko sa kanila yang higanteng mga airbus na yan pag naulit pa to ngayong palapit na flight namin.

Although minsan we have faults, such as some messups during booking, eto lang masasabi ko: Book now, save some skin tomorrow. Tas kung mag bobook kayo, siguro naman wag sa walang kwentang online ticketing nila!
P December 29, 2009 at 5:07 pm
That airline is the worst airline in the Philippines. They are trying to make up for it with their supposed “cheaper promos” bullshit. But flights are always late or even worse canceled. Our trip to Hanoi was booked via online. Paid it with the credit card and was all set for enjoying our vacation. But Cebu Fuckcific made several errors:

1. Canceled the entire flight.
2. Did not offer refund.
3. Only offered another flight to another location but on same date, same time. Wow… pressure to think of a whole new iteinerary a couple of fucking days before the flight day. Thanks Cebu Poopcific!
4. Only offered to pay back some (take note not all, just some) of the money after i yelled at their customer disservice.
5. The boss of Cebu Pathetic or one of the top guys who’s in charge of customer service / marketing is supposedly some whizkid who used to work in Smart. Well the biggest mistake of Cebu Crapcific was that they hired this moron. Guess the guy from Smart wasn’t that smart.

Bottomline, you fly with Cebu Pacific… get ready to be pissed. If you want a real flight, get Philippine Airlines, Air Philippines, and even Zest. Cebu Pacific = stress.
HORST WECKEBRODT January 29, 2010 at 9:48 pm
CEBU PACIFIC is the worst ever. We booked the ticket 2 days ago at one travel agency in lucky plaza, singapore. Trying to check in today was not possible ,cos our name was not found in the system .After that we went back to the agency……. very very angry .
After a short conversation with them we realized ……
THATS THE WAY THIS AIRLINE IS TRYING TO MAKE MONEY, KIND OF
SURVIVAL PROGRAM. THE MONEY REFUND TO AGENCYS AND CUSTOMERS
TAKES UP TO ONE YEAR. AND THAT IS A LOT OF MONEY, WHAT COMES TOGETHER
EVERYDAY.
SO BE KIND TO THIS LOSER AIRLINE AND ”FLY CEBU PACIFIC”
THE ONLY THING IS ,YOUR CHANCE IS 50/50 TO GET INTO THE PLAIN.
Eugene Engelbrecht February 1, 2010 at 12:56 am
I plan to visit the Philippines in December and, as is my custom, I did research on various airlines. Thank goodness I did. This forum is only one of many where people slam Cebu Pacific. I also read the terms and conditions on their website, which can basically be summed up as: “If we screw up, you are screwed. Deal with it.” I am really sorry for everyone here who has had such terrible experiences. Although I have had some bad experiences with airlines, none can compare to what Cebu Pacific gets up to.
juan kara-an February 1, 2010 at 11:26 am
I dont understand. Many are saying cebu pacific is bad. How come they are carrying too many passengers? 25,000 plus per day ? the worst was last January 3 they ferried more than 32,000 . All their flights were full. Many were not accommodated. Very bad airline, cannot take more than 32,000 passenger in one day.
gil doy February 10, 2010 at 5:40 pm
I am not a big fan of cebupac. But i must admit that flying with them is good for a small family business.Being an airline in a poor country, i no longer wonder why they have flown more than 40million persons.I cannot beat them, So i joined. Folks, to save you from heart deseases and brain damage, my advise are:
1. Do not buy cebupac when it costs you more than a thousand pesos one way. A few hundred pesos more via PAL or Zestair is worth it.
2. Make sure you have a full stomach before boarding. Cebupac foods sucks.
3.As much as you can, do not check in your luggage or just bring hand carried bag. When your lugage is lost. It’s gone.
4. Do not use the call center EVER.If you have troubles, just assume someone has stolen your wallet.Do not expect refunds. So make sure your ticket bought is on the PHP500-PHP1000 range(10-20 USD)
chinito March 16, 2010 at 1:10 pm
This is an anti Cebu Pac forum

For all you people out there who complains a lot from having no food and all, remember this is a budget airline same like Air Asia and Tiger Airways…

If you have money then booked PAL, but since all of you are tag tipid then shut the F*ck up with your ridiculous complains…

I’ve flown Cebu Pac 3 times already, all about 10 minutes advanced in schedule…
Alma March 16, 2010 at 7:11 pm
Cebu Pacific should really step up. Customer service and relations is poor and I am disgusted that they continue to bag more because of their promos and continued low prices. If not for their cheaper rates, I don’t if they will last long.

http://lifediscourse.com/2009/12/02/cebu-pacific-why-do-you-suck-so-much/
Alma´s last blog ..Summer Blues
kim chiu March 17, 2010 at 2:06 pm
putang ina nyo cebu pacific kayo…..magsara na kayo…..wala kayong kwenta,,,,,,
putang ina nyo lahat!!! mga gagu kayo…..
fuck you!!!!
david portman March 19, 2010 at 9:08 pm
Cebu Pac. is not the worst airline in the world,they just came 2nd.
I tried 20 + times to speak to a real person,was put on hold, then cutoff.
It happened every time.I must have spent 1,000 pesos on my cell phone.
When they make a mistake, they wont admit it,and refer you with a recording to
go to their website!
Their cabin crew is great, very courteos and helpful.
david portman March 28, 2010 at 4:14 am
The latest from the crooks @ CPAir
when booking online, there is an extra fee
same as by phone,the only way to avoid this
is to go to Manila!!!
Are they F**king crazy,their service is!
Maykpc March 29, 2010 at 10:01 am
AirPhil Express just had a relaunch yesterday on some of their domestic flights, repackaged it just like CebuPac with flight attendants in shorts. I think PAL did this to get the market of Cebu Pacific. I was in their Manila Bacolod initial flight and the service was a lot lot better than CebuPac. The flight attendants were courteous. Plus you can now book flights by internet. I just hope they maintain this kind of service+low fares and CebuPac will soon be out of business. Yehey! On second thought, without CebuPac, PAL might just decide to increase all air fares because they monopolize they business. I hope not.
yayo April 14, 2010 at 4:31 pm
Cebu pac, should learn how to take care of luggage, personal, valuable belongings that their passengers are handling to them. Be careful checked in baggage, hand carry baggage can be stolen without your knowledge.. I did experience it after flying with them for so many years.. I thought those complaints are just made to make them unreliable airline BUT GUYS THOSE ARE REALS YOU ARE NOT SAFE WITH CEBU PAC!!
david portman May 4, 2010 at 10:15 pm
spent 20 min booking online from Cebu to Butuan.After using my credit card which was good, they said payment refused, try another credit card! then was returned back to their home page.Guess I will have to fly to Manila to book it, then return to Cebu.
I am getting short on pain pills, thank you Cebu for your lousy website!
I hate Cebu pacific May 5, 2010 at 11:18 pm
This is the worst ever airline… Worst EVER!
> Redund to credit card is not possible – they exchange to travel fun and can only be done via phone which is worst if you are calling international. I was hold for like 20 min before i get connected, they give you a lot of bullshit advertisement which with your angry mood, you wouldnt really want to listen to those ads.
> when customer service answer, every single question i would ask, she holds me up for at least 10min just to confirm with her other officemates. Shes a TRAINEE to me, NOT professional at all!!!!!!!!!!!!!!!!
> Travel fund which is only redeemable within 90days!!! and via phone booking that sucks a lot!
>Must be used by the same passenger, Child-to-child, adult-to-adult, evern if the fare is the same otherwise, you undergo all the trouble of submitting 2 valid IDs for Old and New passenger, and ID must have signatures, plus authorization letter that must be complied within 24hrs after calling customer service. Very very stupid!
> after submitting the documents online, AGAIN need to call customer service (ping-pong-ping-pong service) to pay applicable fees for changing the name
> over the entire phone conversation, you will be put on hold for not less than 10 times (you are lucky if you get 9x) and each of not less than 15min… can you imagine if you are calling outside of philippines.
> i had been talking to their stupid customer service for more than an hour each time.

> i swear i spent more time, effort, and money in trying to get my refund than to just let them take away my money which what they really intend to do.. and if you fight for your right to redeem your refund, they will make life so f****kg difficult for you so that you will give up.

NEVER NEVER NEVER fly with CEBU pacific air… they are the WORST ever airline who just wants to take away our money in any way they can.

I wonder why there is no investigations in the protection of consumer’s rights going on..
THIS AIRLINE DESERVE TO CLOSE DOWN.
gil doy May 9, 2010 at 10:47 pm
I told you so.. save your heart… do not book cebupac unless its less than 1,000pesos.. you did not listen
gil doy May 12, 2010 at 4:30 pm
Above, I warned everyone not to call their hotline EVER. They have the worst customer service ever. I even doubt if these people on the other side of the line knows that they are actually working for cebupac. Call them if you want to die soon from heart attack!!!
Mac June 7, 2010 at 4:59 pm
I don’t have any issue in cebupac but i noticed on how they handle their customer. there’s a lady infront of me actually she’s already old maybe like 45-50 yrs old and maybe its a first timer. ofcourse the lady doesnt know what to do so its necessarily to ask. suddenly when the time its my turn to check in the lady just came back and ask again where is the place she can pay her fees and then suddenly the lady from the cashier impatiently answered the lady and after the lady turn her back..you know what guys i was surprised on hearing it to the cashier saying..”Grabe, ang tanga tanga!puta..” i don’t know deep inside of me i was mad because i think the old lady is just asking instructions..sympre first timer nga tlgang mangangapa ka. this is the first time i encounter such customer service. d ako makapaniwala sa nakita at narinig ko.

Just sharing it to you guys..
david portman June 7, 2010 at 7:07 pm
I must be a glutton for punishment as I booked with Cebu for my fiance who has 1st name Wilma, and a 2nd name and a surname.They issued ticket with 1st name Roma! the other names were correct.They would not change her first name and I had to buy a new ticket!
After weeks of complaining they said they listened to the phone tapes and said I used Roma,but will not send me a copy of the tape.
They are a bunch of F**cking crooks
The next time I was at Manila airport and wanted to buy a ticket, but it was 55 mins before departure and they said their system would not permit it!
Maybe they should get a Pedi cab owner to run the company, he would do a better job than the present Ass*ole
Fr. Tom Martin June 13, 2010 at 5:38 pm
I have had nothing but poor service from Cebu Pacific. I have written them many times. I have written the Philippine Tourism Dept. and Cebu Pacific ignores correspondence even from a government agency. Cebu Pacific has no customer service because the C.E.O and owner cares nothing what customers think. I do not understand why Filipino people continue to support the airline. They are number one in the number of domestic customers transported. Their flights are no cheaper than Zest Air and service is available with Zest Air plut more leg room on the planes. I had a 12 hour delay Manila/Davao and the airline could care less. I felt sorry for all the Cebu Pacific peons that had to listen to customers screaming and they knowing they could do nothing to solve the problem. Why doesn’t the goverment revoke their license to operate – why because of money and family name. If you have money and family name you can do pretty much what you please in the Philippines.
Tom Samonte June 20, 2010 at 9:15 pm
You all sucks!!!
Cebu Pacific is now the largest airline in the Philippines!
Your comments doesnt make sense.LOL
napoleon dionzon August 1, 2010 at 10:43 am
my wife and i checked-in early for our flt to boracay (5J895/25 JUL) .knowing we have excess bge we paid for it online upon booking.at the counter we showed all our bges.,we were issued b/passes we were weighed w/our h/bge cos its an ATR acft..upon showing up at the terminal fee, a ceb-pac staff came from nowhere asking me to re-weigh my hand bge. hassled but no choice, we divided our hand bge. while doing so the check-in staff left the counter to chat w/ colleagues. she came back reading a magazine and told us that we have to check-in another pc of our h/bge. since we were under weight i agreed then bang, we are charged w/ excess bge. i have no qualms paying for it but why make us come back and forth. SADISTIC staff what else. i made a complaint but their duty officer or station manager is too scared to face me, instead an OIC (oh i see) faced me and i gave her a lesson for customer service and all she told me,, we will talk about it in the mgmt. meeting.REALLY!

On our flt. back from bora to manila (5J896/28jul), barely 30 pawhy did i bother to buy a lousy seat) we were seated 1C and 1D. 3A and 3B was empty so i asked the SNOBBISH crew can we move to 3A and 3B, she said after take-off sir the acft trim will be affected. EXCUSE ME! I asked her a trick question, how many zones does an ATR has, she said 7, what does she think an ATR is,a super mega A380. After take-OFF and stowing her crew seat she went to the back and slept on the crew seat until the capt advised we were on approach to manila..

WHY ARE ALL GROUND STAFF AND CABIN CREW SO DEMORALIZED SINCE THATS THE ONLY LOGICAL EXPLANATION I CAN FIND FOR THEM TO TREAT PAX THIS WAY!
napoleon dionzon August 1, 2010 at 10:55 am
I WISH CEBU PACIFIC WILL CONTINUE TO OPERATE UNDER BANCRUPTCY SO AIR PHIL WILL STILL OFFER INEXPENSIVE FLTS W/ SUCH GREAT SERVICE.,AIR PHIL OPEN UP REGIONAL SERVICE NOW AND RAN CEBU FUCKSO SICK TO THE GROUND. HAHHAHAHAH
paps August 9, 2010 at 2:27 pm
CONTRARY TO MOST HATE CAMPAIGNS POSTED HERE AGAINST CEBU PACIFIC, I AM ALWAYS PRAYING CEBU PACIFIC WILL CONTINUE TO OPERATE PROFITABLY TO AVOID THE RETURN OF THE ABUSIVE MONOPOLY IN THE AIRLINE INDUSTRY. NO TIME IN THE HISTORY OF THE AIRLINE INDUSTRY IN THE COUNTRY THAT WE’VE SEEN AIR TRAVEL AS AFFORDABLE AS WHEN CEBU PACIFIC PUT A STOP TO THE MONOPOLY OF PHILIPPINE AIRLINES. FURTHERMORE, HAD THE MASSES (INCLUDING MYSELF) THAT COMPOSED THE BULK OF CEBU PACIFIC’S CLIENTS HAD BEEN MOSTLY DISSATISFIED WITH THE AIRLINE’S SERVICE THEY SHOULD HAVE STOPPED PATRONIZING CEBU PACIFIC. BUT THE FACT THAT CEBU PACIFIC HAS ALREADY OVERTAKEN ITS VERY EXPERIENCED COMPETITOR IT IS A PROOF THAT CEBU PACIFIC HAS SATISFACTORILY FULFILL ITS MANDATE.

ADVISE FOR THOSE WHO CAN AFFORD THE MORE EXPENSIVE AIR FARE. PLEASE AVOID BOOKING WITH CEBU PACIFIC. BOOK WITH YOUR FAVORITE AIRLINE. DO NOT TAKE AWAY AFFORDABLE AIRLINE SEATS FROM US ORDINARY JUAN.
Robert August 16, 2010 at 3:21 pm
Anyone who knows the e-mail address of Cebu Pacific Customer services? I am trying to change a flight, at the moment I am a long way from the Phils and don’t want to spend a fortune listening to a voice saying “all our people are busy, please wit….”, but on the website I see no e-mail contact address….. strange…. it’s 2010.
robvei@yahoo.com
Robert August 16, 2010 at 3:23 pm
Anyone who knows the e-mail address of Cebu Pacific Customer services? I am trying to change a flight, at the moment I am a long way from the Phils and don’t want to spend a fortune listening to a voice saying “all our people are busy, please wit….”, but on the website I see no e-mail contact address….. strange…. it’s 2010.
chuk October 28, 2010 at 1:39 am
hahaha. your baggage fee is more expensive than your plane ticket.. WTF.. i hate cebupacific.
agent October 28, 2010 at 11:17 pm
mrami tlagang mga taong puro reklamo. .nagrereklamo dahil hindi marunong umintindi ng simpleng salita. ,
sum1 October 30, 2010 at 2:13 pm
october 23, the day of my flight… i leaved in our house like around 630H, and because of that freaking traffic near Sucat and tanyag, i got stuck! i kept looking at my watch, like OH my god oh my god its 820H already and im still in bicutan, dem! so i was really tensed by that tym, then like a minute later, the jeep moved already, I jump off to port bonifacio, and I was like a freak lady who had a very descent attire, with a big bag, running crossing in the street and waiting for a taxi to stop near in front of me, thank God, I got one that easy.. so I was relieved a little while, but when I reached NAIA 3 almost near, TRAFFIC again, 0850H..wew! that taxi driver didnt even sympathize at me! I reached the airport 0900h, patiently waiting in line, and its my turn.. I finally reached the finish line, 0920H, and ” IM SORRY MISS YOU WONT BE ABLE TO JOIN THE FLIGHT, REBOOK YOUR TICKET ON THE BOOTH OVERTHERE! ” , “miss its urgent, i was stuck in a traffic, cant u not consider it. Im just a student, i dont have any money with me, just enough for the terminal fee and pocket money..” “IM SORRY BUT YOUR SO LATE” …my mind was like shrinking and I dont know what to do!!! I called my boyfriend and he was sooo really mad, and so as my mom and dad! I was not able to hold myself, I CRIED!!!!.. im not that crying girl but CEBU PACIFIC really made me cry.. I was so stupid, i know that u should check in like 45 mins before the flight, but its exaclte like 45 m and cant they consider it,, Im just a student, they’re sooo not really good! ZESTAIR is wayyyy better than them!!!!
Guido November 4, 2010 at 2:27 pm
I am boycotting CEB PAC since 2 years as they are simply a bunch of LIARS. Last week I got weak and lured again by their cheap fares and since it was All Saints Day they have been the cheapest by far so I booked them from Caticlan. On the flight from Cebu to Caticlan we had 5 hours delay, so that one day of our 4 day vacation was already spoilt thanks to this bloddy airlines. Our flight back was at 7am so we have to wake up at 4 to catch the flight. Reaching Caticlan Airport we were told that due to bad weather they are moving passengers to Kalibo, so I got angry and since shouting and lies is the only language these Buggers understand I told them I have a connection flight from Cebu to Singapore and immediately they checked us in. The flight left 10 before schedule departure time and we found that the flight only had 10 passengers, so I guess by pretending bad weather they wanted to move the passengers to Kalibo and cancel the flight. Only those who made big noise finally made it to the flight, the others had to go all the way to Kalibo
By the way? The Weather on route was VERY FINE
WHAT A BUNCH OF LIARS AND CHEATERS is CEBU PACIFIC
Guido November 4, 2010 at 2:34 pm
Following my Comment above if you want to have a reliable friendly professional airlines for Phils domestic flights, use Air Phils Express. I booked a flight from Manila to Cebu and I oversaw that they are using the 12h clock. I needed to go there at 9am but accidentally booked 9pm, so I called their hotline. Within 5 mins I got a friendly girl ansering my call. This is already a big difference to CEBU PAC having unfriendly uneducated staff and LIARS. This Air Phils Express Girl efficiently changed my flight and when I went to the airport next day I even got to know that the change was FOC. The flight itself even booked the evening before my flight was 1400Peso, so if having these prices with this kind of service NOBODY Needs these BASTARDS of CEBU PACFIC
mirabilum November 24, 2010 at 10:13 pm
CEBU PAFIC THE WORST AIRLINES EVER! STAFF IS JUST BUNCH OF IDIOTS!!!! NO SERVICE!! NO HELP!!! STAY AWAY!

We booked the return flight from Taipei to Manila and from Manila to Puerto Princesa. Unfortunately on our way back I got sick and we had to change our plans and we came to Manila from Busuanga (Coron).

After we changed the plan we tried to change our flight or cancel the flight from Puerto to Manila on the Cebu Pacific website but that day it was impossible – the website didn’t work correctly.
When we came to Manila (10h before our flight) we wanted to inform Cebu that we’ll not be flying from Puerto Princesa so you could sell our seats to someone else and we went to the Cebu office at the airport. Unfortunately the supervisor at the airport named Cahrl. E. Gomez (Call Center&Ticketing) told us that our flight from Manila to Taipei will be cancelled if we won’t be checked-in in Puerto Princesa. We couldn’t understand an absurd of this situation – we were already in Manila so we just wanted to get half of the product we paid for. We tried to ask him for help for 4 hours it was the 6,5 hours before our flight. We wanted him to contact any person he could to change our reservation or just inform the people in Puerto Princesa that we are ready to take the flight from Manila to Taipei.
Unfortunately Cahrl. E. Gomez (stupid f…r) didn’t show any sincere compassion to our situation and our problem. Instead he forced us to buy the tickets from Manila to Puerto Princesa for 14,388.34 PHP and spend additional money for paying once again the terminal fees at both airports (total 480 PHP for two people).
The whole situation seemed to us just RIDICULOUS and we couldn’t believe that it just happened. We couldn’t also believe that it was the only solution he came up with for us, but we didn’t want to miss the flight to Taipei because of my work.
Cahrl quickly forgot about our situation and didn’t inform anyone in Puerto Princesa that we are flying so when we came there our flight was fully booked and we had to wait for another flight from Puerto Princesa to Manila.
People from airport handled this situation better and they were able to change our reservation so now we are wondering why Cahrl couldn’t. For us it was horrible day. We spend our last day of holidays staying at the airport at Cebu office, taking FOUR flights during one day, without any food and water. For now on from the holidays in Philipinnes I remember only the stress, frustration, tears and dissapointment I experienced at the Cebu Pacific office. For us the situation was unbelievable and we can’t understand how 6,5 hours before our first flight and 12 before the flight from Manila to Taipei nobody at the Manila airport couldn’t help us to solve our problem.

I couldn’t believe how incompetent and insensitive was Cahrl (go to hell!!!!) dealing with this issue which makes me crying today when I’m thinking about it. It was our first experience in Philipines and first experience with Cebu Pacific and we are very unhappy with the service at Cebu office.

Of course after many complaints we haven’t received any refunds from f…ing CEBU PACIFIC!! I hope everybody will stay away from that BASTARDS!
david portman January 3, 2011 at 9:24 am
Well I did it again, tried to book a flight from Butuan to Manila, online.Kept getting error messages and had to re-submit the same information.Was advised to call their office.
F*cking joke, was put on hold, again on hold, no answer.
Next time will try a ship, must be better than Cebu F*cking air.
Wayne Gordon January 29, 2011 at 7:54 pm
After reading all the negative reviews, all I can say is Cebu Pacific seems to be out to maximize profits whatever the means! Even the unsubscribe link in their so called “low fair alerts” email is dead. I’m now part of their captive market as I wasn’t even able to unsubscribe to emails marketing their promos. Promos which are almost all SOLD OUT even when I go to their website immediately after receiving their mail.
Wish there were a Better Business Bureau in Philippines which can shut them down. We should all boycott this airline to avoid all the ill-treatment they’ve been dishing out!! People Power! Buyers Power! Any airline will be better than this shitty airline!!
Corey Gaston February 11, 2011 at 11:28 am
Cebu Pacific are WITHOUT A DOUBT the worst airline that I have ever flown on. I will NEVER fly Cebu Pacific again and urge EVERYONE to boycott them.