For two years of my early career life, I was a struggling Windows support who worked from being a Windows help desk support to Windows on-site support before becoming a Linux system administrator.
Being an IT support is a tough and dirty job. You face dusty, broken computers, get on your knees to re-connect that patch cable underneath the desk, listen to the whines of people from Marketing and Accounting on how they could not do their work because you have their computers at your mercy, accidentally reading confidential emails and catching the latest office news while you are at it (hey, you already saw the email so there is no point in denying)Â and of course, what could be more fun than to help users find their START button. All of these are done on a daily basis.
IT support are also in charge of setting up that cool, new PC which is the easiest work because you work with a blank canvass. It is clean, fast and if you mess it up, you can wipe everything and start all over again. Never have to worry about losing important spreadsheets, emails and browser bookmarks. The only thing to think about are the programs you need to install. To help our fellow support engineers out there, here is a nice site with free toolkits that are commonly installed on fresh computers.
Before installing these programs, please confirm first with the company policies of these programs are allowed on your network.
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